We marked the complaint as ‘resolved’ in our program and appreciated the player’s cooperation. The player from Poland requested a withdrawal less than two weeks prior jest to submitting this complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his małżonek had her own account in the casino. Since they used each other’s devices and payment methods several times, we had to reject the complaint.
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- Despite our efforts owo mediate, the casino did not respond jest to our inquiries.
- However, the player did not provide further information despite multiple requests from our team.
When he tried jest to use it a month later, the casino informed him that the nadprogram has expired. We decided jest to reject this complaint because we couldn’t force the casino owo return an expired nadprogram and the player had more than enough time to play with it. The player from Australia has not passed the verification process.
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The player from Poland had deposited ZŁ 100 at an online casino, expecting owo receive a 50% bonus and 100 Free Spins. The casino’s live czat informed the player that he did not qualify for the bonus due to high premia turnover. The player had sought a refund of his deposit but państwa told aby the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds. The player from Australia had been consistently losing money over the past four days across all games and believed the casino państwa unfair. We had explained owo him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate.
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